Creating behavioural change through workplace assessment?

  • Ms Liz Bowen-Clewley, Competency International Ltd, New Zealand
  • Mr Colin Mcdonnell, Tai Poutini Polytechnic, New Zealand
  • Mr Greg Clewley, New Zealand
  • Ms Jenny Grainger, Competency International Ltd, New Zealand
  • Mr Stan Whitefield, Ministry of Social Development, New Zealand
  • Professional Conversation was originally developed as a tool for assessing current competence for high level, integrated performance in the management and service sectors. A paper outlining the process of Professional Conversation was delivered at the 2002 International Association of Educational Assessment Conference in Singapore. In the subsequent years use of the method, in a wide range of contexts, suggests that there are significant benefits for both candidates and employers other than that of awarding qualifications alone. Far from being solely an assessment process it seems to be a high level learning process in its own right which promotes significant behavioural change. Improved performance, higher levels of motivation and commitment to further learning have been directly attributed to the professional conversation process. Research, in the form of qualitative questionnaires, is currently being undertaken. This will explore the outcomes of Professional Conversation from the perspectives of the candidates, across different sectors, their managers and the organization as a whole. The results of this research will be reported in this paper.